FieldAxis™
Onboarding Academy

Welcome to your launchpad into the FieldAxis™ ecosystem. This academy is your first step in learning how to navigate work orders, communicate effectively, and deliver high-quality field service through our platform.

What You'll Learn

This self-paced onboarding path is designed for new field technicians, partners, and support leads. You’ll get everything you need to:
‍

Understand the FieldAxis™ platform interface
Learn how to post, accept, and complete work orders
Use the mobile tools to track, respond, and report on jobs
Follow best practices for customer interaction and SLA management

Modules Covered

Module

1. Platform Walkthrough

2. Work Order Lifecycle

3. Mobile Tools & Alerts

4. Service Protocols

5. Troubleshooting & Escalation

Description

Introduction to the FieldAxis™ dashboard, menus, and user controls

Post, accept, complete and close work orders with full compliance

Manage your workflow with real-time technician apps

Field etiquette, client interactions, and professionalism

How to handle common technical and communication issues

Who This Is For

New FieldAxis technicians
Small firms onboarding new staff
Customer success teams onboarding clients

Completion Outcome

Onboarding Certificate (downloadable PDF)
Verified LMS completion badge
Eligibility to receive open job postings from clients

Start the Onboarding Academy ›

FieldAxis™ Onboarding Academy

What You'll Learn

Modules Covered

Who This Is For

Completion Outcome

FieldAxis™
Onboarding Academy